Steve Walton
steve.walton@emory.edu
Steve Walton is Professor in the Practice of Information Systems and Operations Management at
Goizueta Business School. Steve has been at Emory since 1996, and has served as Associate Dean
of the Full-Time MBA and the Executive MBA. He was also part of the faculty at Baylor
University and NC A&T State University. Prior to coming to Goizueta, Steve worked for IBM and
consulted for a national technology consultancy. He earned his Ph.D. in Business
Administration/ Operations from the University of North Carolina at Chapel Hill in 1993. He
earned his MS and BS at Clemson University.
Steve teaches Executing Strategy, Strategic Decision Making, Physiology of Decision Making,
Strategic Problem Solving, and Operations Management at Goizueta and has been recognized with
eleven teaching awards, including the university-wide Emory Williams Distinguished Teaching
Award and the Marc Adler Prize for Teaching Excellence. Steve also designs and teaches such
innovative classes as Sports, Management and the Atlanta Falcons, which Steve co-taught with
members of the Falcons’ executive team.
His current interests include the impact of stress and nutrition on decision making, patterns of
business model disruption and the implications of leading edge technology on how firms execute
strategy. Steve’s research has been published in various operations management journals. Steve’s
first book, “Successful Service Operations Management” which he wrote with several colleagues,
is in its second edition.
Steve’s consulting clients include Verizon Wireless, International Paper, Farmers Insurance,
Microsoft, UPS, Sony, MailChimp, Panasonic, OFS, Home Depot, First Data, The Jet Propulsion
Laboratory, Delta Air Lines, Global Payments, The U.S. State Department, The U.S. Commerce
Department, The Innovation Fund of South Africa, The Global Health Initiative, Pfizer, Princess
Cruises, The Atlanta Falcons, Usher’s New Look Foundation, SunTrust, KPMG, Siemens Medical
Systems, Siemens Traction Group, Solvay Pharmaceuticals, ORBIS, The Arthur M. Blank Family
Office, Manhattan Associates, Synovus, Crawford & Company, ZC Sterling, Great American
Insurance Company, Atlanta Casualty Company, Kurt Salmon Associates, and others.
Contact Information:
Steve Walton
Goizueta Business School
Emory University
Atlanta, GA 30322
(404) 727-3526
steve.walton@emory.edu